INTRO

This return policy applies to all purchases made in our online store. It supplements our Terms & Conditions and the statutory right of withdrawal in the EU/EEA.

1. RIGHT OF WITHDRAWAL

You have the right to withdraw from your purchase within 14 days after receiving the goods.

The right of withdrawal only applies to unopened consumer packages.

Opened products cannot be returned for health and hygiene reasons.

Full distribution packages (unopened box) can be returned.

To exercise the right of withdrawal, you must contact us at hi@smartfishsports.com and complete our withdrawal form.

2. RETURN SHIPPING

Return shipping in connection with the right of withdrawal is paid by the customer.

We recommend using a tracked service when returning goods. We are not responsible for returns that do not reach us.

3. REFUND

Once we have received and approved the returned product, we will issue a refund within 14 days.

The refund will be made to the same payment method used for the purchase.

Any shipping costs from the original order will not be refunded if you only return part of the order.

4. COMPLAINTS

If the product is defective or incorrectly delivered, we will cover the return shipping.

Complaints must be reported to us as soon as possible at hi@smartfishsports.com.

The right to complain follows the legislation in your country of residence.

5. HOW TO RETURN A PRODUCT

Contact us by the email below to register the return.

Complete the withdrawal form (for withdrawal).

Pack the item securely and send it to the return address we provide.

6. CONTACT

If there are any issues, we're here to help!

Smartfish Sports Nutrition AS

Mustads vei 1

0283 Oslo, Norway

+47 23 50 72 21 / hi@smartfishsports.com